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2 days ago
The Quality Assurance Expert role is a critical position that drives continuous improvement in transaction quality and delivery.
Key Responsibilities:- Drive continuous enhancement for Transaction Quality and Delivery
- Manage claim Quality & Client related KPIs
- Evaluate effectiveness of TQ interventions
- Strengthen Quality management processes / framework to improve quality delivery
- Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations
- Minimum 2 years experience as a Quality Assurance Specialist in International Voice Process in BPO
- Strong working knowledge of QUALITY Matrices
- Excellent transactional quality domain knowledge
- Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and technologies
The ideal candidate should have excellent communication skills, a strong analytical mind, and the ability to work independently with minimal supervision.
Benefits:This role offers opportunities for growth and professional development, with a focus on delivering high-quality results and exceeding client expectations.
Other Opportunities:Our company values innovation, collaboration, and customer satisfaction, and this role is an important part of our team.
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