
Quality Assurance Expert
1 day ago
The Quality Assurance (QA) Executive will be responsible for monitoring, evaluating, and improving the quality of inbound and outbound customer interactions. This role ensures that counselling processes, lead handling, and customer interactions are aligned with organizational standards, compliance protocols, and customer satisfaction benchmarks.
This includes call auditing & quality monitoring, lead quality verification, follow-up tracking & process adherence, feedback delivery & coaching, customer service etiquette assessment, data analysis & quality trend reporting, and communication & interpersonal skills.
The QA Executive will provide actionable feedback, support coaching initiatives, and contribute towards continuous process improvements.
Requirements- Education: Graduate or higher qualification.
- Experience: 2–5 years of relevant experience in call quality monitoring, preferably in education, BPO, or customer service sectors.
This role offers a challenging work environment where you can make a significant impact on the quality of our customer interactions.
As a QA Executive, you will have the opportunity to work closely with various teams, including Operations, Training, and Digital, to align on quality standards.
OthersThis role may involve responsibilities beyond regular office hours and working days, as per process requirements.
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