IT Operations Director

3 weeks ago


Bengaluru, Karnataka, India Zycus Full time

We are seeking an experienced IT Operations Director to lead our team of IT support staff. The ideal candidate will have 8-10 years of experience in IT Support and at least 3-4 years of experience in a managerial position.

About the Role

The Manager of IT Operations will be responsible for leading a team of IT support staff who provide 24/7 IT support and manage IT operations. Key responsibilities include Office 365 L3 administration and inventory management. Serving as the L3 escalation point for all incidents, this role prioritizes tickets and focuses on implementing new technology to enhance the productivity of the IT staff.

Key Responsibilities:
  • Provide direct leadership to 10+ staff members located in Mumbai, Bangalore, and Pune while serving as a role model and mentor to the IT staff performing IT Operations 24/7.
  • Manage all service requests, incidents, and problems through ticket portal.
  • Be the L3 escalation point for all requests and incidents and personally responsible for managing and coordinating urgent and complicated support issues.
  • Determine the root cause of incidents and implement corrective and preventive action and communicate appropriately to internal customers.
  • Continuously improve and automate repeated processes/IT Support.
  • Recommend and implementation of new technology which improves productivity of both IT staff and end problem solver, critical thinking).
Requirements:
  • Should have 8-10 years of experience in IT Support in a Technology company and should have at least 3-4 years of experience in a managerial position.
  • Should have strong knowledge of Office 365 L3 Administration, Desktop, Laptop, Assets/Inventory management Wi-Fi, network, printer, endpoint security – such as AV, DLP & hardening the OS.
  • Excellent knowledge of technical management, information analysis, and of computer hardware/software systems.
  • Hands-on experience with computer networks, network administration, and network installation.
  • Very good at people management.
About Zycus

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite.


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