Cloud Technical Support Specialist

4 days ago


Mysore, Karnataka, India AARNA HR SOLUTIONS PVT LTD Full time

Job Title: Technical Delivery Engineer

Job Summary: We are seeking a skilled Technical Delivery Engineer to join our team at AARNA HR SOLUTIONS PVT LTD. As a Technical Delivery Engineer, you will be responsible for providing technical support and services to our clients in the cloud environment.

Key Responsibilities:

  1. Monitor service queues to ensure timely resolution of client-raised cases.
  2. Provide technical support for cloud infrastructure, including private and public clouds, server management, and end-user compute.
  3. Work with a dedicated connectivity team to manage end-to-end connectivity from the cloud to client sites.
  4. Responsible for virtual load balancers, traffic scaling, and traffic management.
  5. Proactively manage internal support escalations and maintain good customer communication.

Requirements:

  1. Bachelor's degree in a related field or equivalent experience.
  2. Relevant technology certifications, such as AZ104 or AZ400.
  3. At least 5 years of professional experience in cloud technical services.
  4. Proven experience in delivering effective communication and working in a fast-paced managed services environment.
  5. Experience with server infrastructure, cloud virtualization, end-user compute, and cloud networking.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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