Cloud Technical Support Specialist
4 days ago
Job Title: Technical Delivery Engineer
Job Summary: We are seeking a skilled Technical Delivery Engineer to join our team at AARNA HR SOLUTIONS PVT LTD. As a Technical Delivery Engineer, you will be responsible for providing technical support and services to our clients in the cloud environment.
Key Responsibilities:
- Monitor service queues to ensure timely resolution of client-raised cases.
- Provide technical support for cloud infrastructure, including private and public clouds, server management, and end-user compute.
- Work with a dedicated connectivity team to manage end-to-end connectivity from the cloud to client sites.
- Responsible for virtual load balancers, traffic scaling, and traffic management.
- Proactively manage internal support escalations and maintain good customer communication.
Requirements:
- Bachelor's degree in a related field or equivalent experience.
- Relevant technology certifications, such as AZ104 or AZ400.
- At least 5 years of professional experience in cloud technical services.
- Proven experience in delivering effective communication and working in a fast-paced managed services environment.
- Experience with server infrastructure, cloud virtualization, end-user compute, and cloud networking.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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