Technical Support Specialist

1 month ago


Mysore, Karnataka, India Anva advanced Techserve Pvt Ltd Full time
Job Description

Anva advanced Techserve Pvt Ltd is seeking a highly skilled and experienced Technical Help Desk Engineer to join our team.

Key Responsibilities:
  • First Point of Contact: Serve as the primary point of contact for customers seeking technical assistance via phone or email.
  • Remote Troubleshooting: Perform diagnostic techniques and ask pertinent questions to identify and resolve customer issues.
  • Problem-Solving: Determine the best solution based on the issue and customer details, and walk the customer through the problem-solving process.
  • Issue Escalation: Direct unresolved issues to the next level of support personnel.
  • Product Information: Provide accurate information on IT products or services.
  • Log Maintenance: Record events and problems, along with their resolution, in logs.
  • Customer Follow-up: Follow up and update customer status and information.
  • Feedback and Suggestions: Pass on any customer feedback or suggestions to the appropriate internal team.
  • Process Improvement: Identify and suggest possible improvements to procedures.
  • Communication: Excellent communication skills in English are required.

This is a challenging and rewarding role that requires strong technical skills, excellent communication skills, and a customer-centric approach.



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