Customer Growth Specialist

1 week ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 1,00,00,000
About Our Customer Success Role

We are seeking a skilled professional to join our team, responsible for customer retention and growth.

This role involves:

  • Owning customer relationships, making them successful and loyal.
  • Client onboarding, tracking product adoption, ensuring maximum value leading to upsells and expansion revenue.
  • Becoming a trusted product advisor, helping customers with product knowledge and tips.
  • Managing cross-sells for new products and renewals, owning expansion revenue at an account level.

To be successful in this role, you will need:

  • A genuine interest in conversations with people from different backgrounds to learn about their needs and expectations.
  • 3+ years of work experience in customer success with technical understanding of the product and 1+ years of experience in managing international customers.
  • The ability to deliver exceptional service experiences that meet or exceed customer expectations.

About Us

We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands. We currently work with 3000+ e-commerce brands globally across 50+ countries.

Our Purpose

We believe in personal transformation, wealth creation, and winning values. Our purpose is to drive growth and success for our customers.

Our Values

We prioritize five core values: Go Above And Beyond, Making Things Happen, Say It Like It Is, Progress Over Perfection, and Don't Take Yourself Seriously, Take Your Work Seriously.

Why Choose Us?

We offer a range of benefits to support your wellness, learning, and fun:

  • Health Insurance cover for mental peace when needed.
  • Quarterly Off-sites to connect with colleagues and celebrate milestones.
  • Cult Fitness Membership to maintain physical and mental well-being.
  • Personal Development opportunities through courses, conference tickets, and book sponsorships.
  • Salary In Advance to trust first, by default.

What We Offer

We provide a competitive salary, opportunities for growth and development, and a dynamic work environment.

Join Our Team

If you are passionate about delivering exceptional customer experiences and have a proven track record of success in customer success, we would love to hear from you

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