Customer Relationship Manager
23 hours ago
We are seeking an experienced and dynamic professional to excel in customer-facing roles. In this position, you will be responsible for building strong relationships with existing customers, understanding their needs, and offering tailored solutions that meet their requirements. Your primary goal will be to ensure exceptional customer service while driving revenue growth.
Key Responsibilities:
- Develop and maintain strong relationships with customers through regular communication and follow-up.
- Understand customer needs and offer personalized solutions that meet their requirements.
- Identify cross-sell and upsell opportunities to drive revenue growth.
- Maintain accurate customer data and activity records using CRM systems.
- Manage customer queries and complaints promptly and effectively.
- Proactively communicate new products and services, promotions, and updates to customers.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in customer-facing roles with a track record of achieving customer satisfaction.
- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Proficiency in CRM software and sales tools.
Benefits include career growth opportunities, continuous training, and a positive work environment.
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