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Telecommunications Customer Service Representative

2 weeks ago

Gurgaon, Haryana, India Upspir Full time

As a Cloud Telephony Support Specialist, you will be part of a dynamic team that delivers exceptional customer experiences through innovative communication solutions. Your primary responsibility will be to provide top-notch support to clients via various channels, ensuring their needs are met efficiently and effectively.

Responsibilities:

  • Deliver excellent customer service by responding promptly to client inquiries via phone, chat, or email.
  • Stay updated on the latest cloud telephony products and services to provide accurate information to clients.
  • Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.
  • Document all client interactions and resolutions in our support management system.

About Our Company:

At Upspir, we pride ourselves on being a leading provider of IT consulting and solutions. Our commitment to innovation and customer satisfaction drives us to deliver cutting-edge communication solutions that meet the evolving needs of our clients.