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Lead Customer Service Representative
1 month ago
Montvera Overseas is a premier online marketing solutions provider that elevates brands with precision, elegance, and innovation. We specialize in targeted digital campaigns, brand positioning, and strategic growth solutions to amplify visibility, engagement, and success. Our data-driven strategies ensure our clients stand out in the ever-evolving digital landscape. Committed to excellence and long-term impact, Montvera Overseas transforms online presence into a statement of sophistication and success.
Role Description
This is a full-time on-site role for a Lead Customer Service Representative located in Gurgaon. The Lead Customer Service Representative will be responsible for overseeing and managing the customer service team, ensuring high levels of customer satisfaction, and providing exceptional customer support. Additional day-to-day tasks include handling customer inquiries, resolving customer issues, and improving the customer experience.
Qualifications
- Experience in Customer Service, Customer Support, and managing Customer Service Representatives
- Strong skills in maintaining Customer Satisfaction and enhancing Customer Experience
- Excellent problem-solving and conflict-resolution skills
- Strong leadership and team management abilities
- Exceptional communication and interpersonal skills
- Ability to work on-site in New Delhi
- Previous experience in online marketing or a related field is a plus
- Bachelor's degree in Business, Marketing, or a related field
