
Financial Collections Specialist
7 days ago
We are seeking highly motivated professionals to join our collection process for a leading financial institution. This opportunity is ideal for individuals with experience in international business process outsourcing (BPO) voice processes, particularly those who have worked in collections or customer support.
Key Responsibilities:
- Handle inbound and outbound calls for collections in accordance with client policies
- Follow up with customers on overdue accounts in a professional manner
- Maintain accurate records of customer interactions and payment commitments
- Meet defined productivity and quality benchmarks
- Provide timely updates and escalate issues as necessary
- Minimum 1 year of experience in an international BPO voice process (preferably in collections or customer service)
- Strong command of spoken English with a neutral accent
- Excellent communication, negotiation, and interpersonal skills
- Ability to handle pressure and meet targets in a fast-paced environment
- Flexible to work in rotational shifts
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