Process Improvement Specialist
5 days ago
About Gallagher
Gallagher is seeking a skilled Process Analyst to join our team. As a Process Analyst, you will play a key role in ensuring the effective management of daily volumes and ensuring that the team meets agreed service level agreements.
Key Responsibilities
• Handle queries on training enrollments
• Manage training schedules on LMS
• Report on training and e-learning administration
• Liaise with Trainers and participants
• Perform administrative tasks on LMS
• Manage employee profiles
• Troubleshoot queries related to login/access roles/passwords
• Manage vendors and invoices
• Create process maps, KPIs, SLAs, and dashboards
• Ensure compliance with local and international regulations
• Participate in internal and external audits
• Proactively suggest process improvement ideas and implement changes due to regulatory requirements or technology changes
Requirements
• Graduation and PG in HR will be an added advantage
• Strong knowledge of LMS Administration
• Prior HR transition experience
• Excellent written and verbal communication skills
• Good interpersonal skills
• Ability to adapt quickly
• Stakeholder management
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