Business Process Improvement Specialist

4 weeks ago

Bengaluru, Karnataka, India Sun Life Full time

Job Title: Business Process Improvement Specialist

At Sun Life, we are seeking a highly skilled Business Process Improvement Specialist to join our team. As a key member of our digital transformation team, you will play a critical role in driving process improvements and automation initiatives across the organization.

Key Responsibilities:

  • Work closely with project sponsors, subject matter experts, and team members to evaluate new process improvement and digitization opportunities.
  • Facilitate workshops, conduct interviews, and job shadowing sessions to gather and document business requirements with business partners.
  • Manage individual project timelines and coordinate UAT testing with the operation teams.
  • Create and execute test plans to ensure our solutions meet business requirements.
  • Develop solution documentation that supports user training needs and helps facilitate deployment and adoption.
  • Partner closely with the Robotics Solution Designer and development team to ensure projects meet user needs and deliver the expected business outcomes.
  • Break down and analyze existing business processes in detail to assess feasibility and to redesign those processes for an RPA/NLP supported solution.
  • Experience in creating a solution for automation of complex business processes that require OCR, RPA, or chatbot capabilities to achieve a high degree of automation within the process.

Preferred Skills:

  • Strong communication skills, both verbal and written, as well as strong organizational, interpersonal, and planning skills.
  • Ability to analyze current-state business processes and propose alternatives that will add significant value.
  • Ability to develop requirements documents efficiently and effectively, test plans, and training support materials that business partners and end users can readily understand.
  • Ability to communicate at different levels and translate between business and technical stakeholders.
  • Strong problem-solving skills.
  • The ability to work effectively as part of an agile solutions consulting and delivery team.
  • Ability to communicate user needs and requirements effectively with robotics technical resources to ensure successful project outcomes.
  • Ability to communicate confidently and effectively with leaders from different business areas.

Education and Experience:

  • Bachelor's/Master's degree in computer science or software engineering.
  • An in-depth understanding of the software development lifecycle, as well as working as part of an agile team.
  • Experience working as part of a robotics solutions delivery team using Pega Robotics, UI Path, Blue Prism, or other larger vendor robotics automation vendor software platforms is preferred.
  • Proficiency in Visio & process mapping.
  • Relevant experience/awareness in Python, Chatbots, OCR, ML, and AI techniques.
  • Lean six sigma Green Belt certification preferred.
  • Proficiency in Visio & process mapping preferred.

Job Category: IT - Digital Development

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