Director of Customer Experience

17 hours ago

Hyderabad, Telangana, India beBeeCustomerSuccess Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

We are a tech-enabled cross-border specialty chemicals marketplace aiming to become the largest global speciality chemicals distributor using a tech-first approach. The global speciality chemicals market is a massive industry with numerous inefficiencies in cross-border trade.

Our team has scaled up operations serving in over 40 countries and have active partnerships with more than 100 customers and suppliers. We want to create a high-performing team with exceptional individuals in all roles to deliver outstanding results.

Critical Responsibilities:

  • Own the post-sales customer journey as a primary point of contact for customers ensuring timely resolution of issues.
  • Coordinate across teams to ensure smooth execution of orders provide regular updates to customers and champion customer satisfaction across all touchpoints.
  • Bridge sales logistics and operations to ensure the customer is always at the forefront.

Main Deliverables:

  • Design implement and refine scalable processes to enhance the customer experience.
  • Create SOPs and customer playbooks for internal teams to ensure consistent support.
  • Maintain logs of recurring issues to identify trends collaborate on root-cause solutions and drive continuous improvement.

About This Role:

This is a unique opportunity to make a meaningful impact in a fast-paced dynamic environment. As a key member of our team you will be responsible for driving business growth through strategic planning and customer-centric initiatives.

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