
Debt Recovery Specialist
16 hours ago
Job Title: Recovery Professional
About the Role:
We are seeking a self-driven and competent Recovery Professional to facilitate our collection process and contact clients for the collection of outstanding payments.
Key Responsibilities:
- Collections: Drive collection activities, achieve targets, and maintain excellent customer service while minimizing debts and maintaining loss experience to a minimum.
- Database Management: Maintain a database of all transactions with respect to payment collection account receivables.
- Strategic Improvement: Assist in improving collection strategies to drive continuous improvement in the collections process.
- Dispute Resolution: Research and resolve payment discrepancies.
- System Monitoring: Understand the system for better monitoring and resolution of overdue cases and extend assistance to the recovery team for the resolution of cases by way of recovery.
- Customer Verification: Verify clients and customers who appear to be potential defaulters.
- Field Visit: Visit customers' places for either payment or product pick-up.
About Our Business: We are building a platform that helps users choose the right hospital/surgeon for their surgical procedure. Our goal is to provide a hassle-free experience for patients at hospitals.
Requirements:
- 1-3 years of experience as a recovery executive or similar role.
- Excellent communication skills (written and oral).
- Strong convincing skills.
- Fluent in local languages and English.
- Strong Excel skills.
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