Digital Transformation Specialist

6 hours ago

Mysore, Karnataka, India beBeeTransformation Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Title: Digital Transformation Specialist

About the Role:

We are seeking a skilled professional to drive digital transformation initiatives and ensure customer success.

Key Responsibilities:
  • Develop in-depth knowledge of UrbanPiper's suite of products to deliver end-to-end support to customers, ensuring they maximize their digital experience.
  • Collaborate with cross-functional teams to understand customer requirements, clarify product-related questions, and provide viable solutions or alternatives.
  • Work closely with the Customer Service and Product & Engineering (P&E) teams to facilitate quick and effective issue resolution, ensuring a seamless experience for customers in your portfolio.
Requirements:
  • Proven experience in Customer Success or Relationship Management, preferably within the SaaS space.
  • A Bachelor's degree as a minimum educational qualification (Engineering degrees preferred).
  • Proficiency in English, both written and spoken, with strong communication and interpersonal skills to facilitate cross-team collaboration.
  • Strong analytical skills with a passion for problem-solving and continuous improvement.
Nice to Have:
  • Prior experience in the food and beverage (F&B) industry, ideally in a role that involved digital transformation or technology implementation.

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