Luxury Clinic Operations Manager
4 days ago
We are a state-of-the-art skin and hair clinic, redefining beauty standards with cutting-edge technology and world-class expertise since our inception. Our luxurious facility is designed to deliver the best client experience while upholding the highest standards of quality and care.
Our mission is to make beauty about radiance, not fairness, and we strive to create lasting impressions through exceptional operations management.
Role OverviewWe are seeking a proactive and detail-oriented Luxury Clinic Operations Manager to oversee the day-to-day operations of our clinic. The ideal candidate will ensure smooth functioning, manage schedules, monitor staff performance, and uphold our service standards, ensuring an exceptional client experience.
Key Responsibilities:- Operations Management:
- Supervise daily clinic operations to ensure smooth and efficient functioning.
- Oversee the implementation of Standard Operating Procedures (SOPs) to maintain quality standards.
- Ensure all therapies and treatments start on time and run seamlessly.
- Staff Coordination:
- Manage and oversee the schedules and rosters of therapists and support staff.
- Monitor staff performance and ensure adherence to clinic protocols.
- Act as a point of contact for day-to-day staff concerns and escalate issues to higher authorities when necessary.
- Client Management:
- Coordinate and manage client timetables and appointments efficiently.
- Address client concerns or queries professionally and ensure their satisfaction.
- Ensure a luxurious and welcoming environment for every client.
- Planning & Coordination:
- Plan daily activities and allocate resources effectively to meet clinic requirements.
- Liaise with higher management or other departments to ensure smooth operations and resolve issues promptly.
- Quality Assurance:
- Conduct regular checks to ensure the clinic environment, equipment, and services meet quality and hygiene standards.
- Provide feedback and suggest improvements to enhance the client experience and operational efficiency.
- Team Leadership:
- Foster a positive and collaborative work environment.
- Conduct briefings and updates for staff to align them with daily and long-term goals.
- Bachelor's degree in Business Administration, Hospitality, or related field.
- 3+ years of experience in operations management, preferably in a healthcare or luxury service setting.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Leadership qualities with a knack for problem-solving and decision-making.
- Knowledge of operational best practices and client management tools is an advantage.
Be part of a luxurious and innovative clinic setting.
Play a pivotal role in enhancing client satisfaction and operational excellence.
Enjoy competitive compensation and growth opportunities in a supportive work environment.
Salary and Compensation:INR 5 Lacs to INR 10 Lacs per annum based on merit and experience.
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