Service Operations Manager

1 month ago


Surat, Gujarat, India RISHI JOBS Full time

At RISHI JOBS, we are seeking a skilled Service Operations Manager to join our team. The ideal candidate will have 1-2 years of experience in service management and will be responsible for leading a team of service professionals to deliver outstanding service experiences while optimising efficiency and productivity.

This role involves managing service contracts, tracking performance metrics, and handling all requests within the deadline. The successful candidate will also be responsible for building and maintaining solid customer relationships, understanding their needs, and providing personalised service solutions.

We offer a competitive salary range of $65,000 - $90,000 per annum, depending on location and experience. In addition to a generous salary, we provide a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal stakeholders. They will also have a high level of accuracy in data analysis and reporting, as well as exceptional problem-solving and decision-making abilities.

Key Responsibilities:

  • Lead a team of service professionals to deliver outstanding service experiences
  • Manage service contracts and track performance metrics
  • Handle all requests within the deadline
  • Build and maintain solid customer relationships
  • Develop and implement service strategies to enhance customer experience

Requirements:

  • 1-2 years of experience in service management
  • Excellent communication and interpersonal skills
  • High level of accuracy in data analysis and reporting
  • Exceptional problem-solving and decision-making abilities
  • Demonstrated success in customer service handling complaints

Preferred Qualifications:

  • Experience in implementing service improvement initiatives
  • Multilingual skills to communicate with a diverse customer base
  • Strong organisational and project management skills


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