Junior Technical Software Specialist

6 days ago

Anand, Gujarat, India beBeeSoftware Full time ₹ 10,00,000 - ₹ 20,00,000
Technical Support Engineer Job Description

As a Technical Support Engineer, you will provide expert assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to software solutions built on Java and Python.

  • Respond to technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
Benefits

We offer a competitive pay package, attractive policy, medical insurance benefits, industry leading trainings, and a re-entry program for candidates rejoining the workforce after career break/parental leave.

Job Type and Location

This is an onsite job located in India.

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