System Administrator Position

2 days ago

Hyderabad, Telangana, India beBeeAdministrator Full time ₹ 8,00,000 - ₹ 16,00,000
Zendesk Administrator Role

We are seeking a highly skilled Zendesk Administrator to join our team. The successful candidate will be responsible for the day-to-day configuration, support, and maintenance of our Zendesk instance.

Key Responsibilities:

  • Provide operational and administrative support within Zendesk and integrated applications.
  • Identify, install, configure, and maintain applications in Zendesk to support business needs.
  • Work with teams to create specific workflow configurations.
  • Review triggers, automations, views, and macros to ensure outdated items are deactivated or updated.
  • Ensure workflows allow for capturing relevant analytics.
  • Pull and interpret audit logs for troubleshooting and bug resolution.
  • Create and maintain reports and dashboards.
  • Define and maintain agent roles per business requirements.

Required Skills and Qualifications:

  • 3+ years of experience as a Zendesk System Administrator.
  • Experience with Zendesk Suite apps (Talk, Chat, and Sell) is a plus.
  • Excellent communication and organizational skills with ability to multitask.
  • Resourceful and creative problem solver.

Benefits:

  • Opportunity to work with a fast-paced team.
  • Chance to continuously improve the platform to support growth.

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