
Tech Support Specialist
2 weeks ago
Are you a problem-solver with excellent communication skills? Do you have experience in troubleshooting mobility-related issues and knowledge of MS Office and O365?
We are looking for a skilled Service Desk Analyst to provide high-quality technical support to customers via phone, email, or chat.
About the Role- Provide technical assistance to customers via various channels.
- Maintain efficiency in handling escalated calls from the L1 team.
- Resolve tickets within agreed SLA of ticket volume and time.
- Ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT).
- Excellent communication skills with international voice support experience.
- Hands-on experience in mobility-related applications and desktop/general system-related issues.
- Good experience in troubleshooting Outlook, VPN, Citrix, VDI-related issues.
- In-depth experience knowledge on MS office/O365.
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Technical Support Specialist
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Expert Technical Support Specialist
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