D365 Business Process Support Specialist

7 days ago


Chennai, Tamil Nadu, India beBeeErp Full time ₹ 75,00,000 - ₹ 1,50,00,000
ERP Support Professional

Our ideal candidate will provide ERP support to assigned divisions and offer remote assistance worldwide.

Key Responsibilities:
  • Monitor support queues (Tier 1 and 2) and ensure timely case resolution.
  • Identify and investigate system issues, provide resolutions, and follow-up with end-users.
  • Evaluate complex problems and escalate to Tier 3 and Tier 4 groups as needed.
  • Deliver remote, classroom, and one-on-one ERP trainings.
Requirements:
  • Minimum 3+ years in a D365 position.
  • Strong understanding of finance and operations business processes.
  • Experience in issue resolution, change management, and system configuration.
  • Familiarity with customer service and managing ticketing systems.

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