Optimization Lead

4 days ago

Rajkot, Gujarat, India beBeeProcess Full time ₹ 22,00,000 - ₹ 28,00,000
Job Title

A Process Optimization Leader is required to harmonize business processes and drive continuous improvement across the region.

This key role plays a pivotal part in enhancing operational efficiencies by deploying technology, establishing high-performance agency networks, and leading regional improvement projects.

  • Key Responsibilities:

The Process Optimization Leader implements harmonized processes across the region to create a standardized approach to operations. Collaboration with Regional Business Owner teams reviews target operating models that enhance efficiency and operational effectiveness.

  • Effective Deployment of Technologies:

This position helps Agencies identify and prioritize automation opportunities to reduce manual processes and operational redundancies. As a liaison between Regional agencies and Regional Process Optimizers, it promotes best practice sharing.

  • High-Performance Agency Network Management:

The Process Optimization Leader develops and implements a high-performance mindset within the regional agencies. Monitoring and coaching QPMs improve agency performance across the region. Initiatives encouraging best practices sharing, performance benchmarking, and continuous improvement within agency networks are driven.

  • Regional Improvement Projects:

This position identifies and leads regional improvement projects focusing on operational waste reduction, simplification, and efficiency gains. Regular assessments uncover opportunities for process enhancements, automation, and simplification across various functions. Stakeholders across the region drive a culture of continuous improvement and align on project goals.

  • Regional Deployments:

Deploying Target Operating models in regions minimizes exceptions and manages Country Manager expectations. New tools and processes are deployed within the Region. Implementation monitoring and project adoption before handover to Business units occur.

  • Project Management & HO contribution:

This position participates in HO global projects, working closely with HO BEX team and external teams to manage the effective implementation of projects. As a focal point for the region, it provides regional specificities and process needs. Collaboration and support for Agencies during GBS transition projects happen.

  • Implementation of New Clusters or Agencies:

This position leads the setup and implementation of new regional clusters or agencies, ensuring alignment with business standards and operational targets. Guidance is provided on standard operating procedures, resource allocation, and technology requirements to establish a solid foundation for new entities. Smooth integration and adherence to the target operating model occur.

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