Operations Optimization Specialist

4 days ago

Rajkot, Gujarat, India beBeeExcellence Full time ₹ 12,00,000
Process Excellence Manager

Job Description:

The Process Excellence Manager is accountable for overseeing and optimizing end-to-end business operations while ensuring high-quality service delivery. This role involves client management, people & performance management, and cross-functional team leadership, with a focus on process efficiency, stakeholder collaboration, and business growth.

Key Role Deliverables:

  1. Business Transformation (80%)
  2. Design and implement an operational excellence framework best suited for the vertical.
  3. Formulate and manage detailed KPI tables across all businesses in the e-commerce domain.
  4. Identify and lead improvement initiatives in internal business/operational processes.
  5. Drive innovation and automation for waste elimination and efficiency improvement.
  6. Engage the employee base in various operational excellence initiatives.
  7. Service Delivery (20%)
  8. Provide service delivery support to process owners, including people management, performance tracking, financial analysis, and ensuring teams adhere to policies and standards.
  9. Ensure adherence to service levels as defined by the client.
  10. Headcount management and coordination at client sites.

Project and Team Management:

  • Oversee multiple projects across different Lines of Business (LOBs), ensuring timely delivery and quality standards.
  • Lead a diverse team of 20+ members, including Business Analysts, Process Excellence Leads/AMs, and content developers.
  • Foster a collaborative and high-performance culture by setting clear goals, mentoring team members, and driving accountability.

Operational and Process Excellence:

  1. Identify process gaps and implement efficiency-driven solutions to improve workflows and service delivery.
  2. Work closely with Process Excellence Analysts to standardize operations, reduce inefficiencies, and drive continuous improvement.
  3. Leverage data insights to track performance, optimize processes, and ensure compliance with internal and client-defined SLAs.

Required Skills and Attributes:

  • Currently working as an Assistant Manager or Manager for 2+ years.
  • Strong analytical and problem-solving skills.
  • Demonstrated project/program management skills.
  • Extensive understanding of mistake-proofing and automation tools.
  • Lean Six Sigma GB certified or BB trained would be an added advantage.
  • Experience in E-Commerce/Internet Industry directly or indirectly as a service provider would be an added advantage.
  • People management skills.
  • Great communication skills, self-motivated independent worker, excellent interpersonal skills.
  • Strong stakeholder and client management skills.
  • Ability to lead and manage a diverse team across multiple functions.
  • Excellent analytical, problem-solving, and decision-making abilities.
  • Proficiency in project management tools, reporting dashboards, and financial systems is a plus.

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