Technical Solutions Specialist

22 hours ago

Mumbai, Maharashtra, India Travelex Full time

Key Responsibilities

Technical Analysis & Solutions

  • Utilize proven business analysis and technical expertise to define functional and non-functional requirements.
  • Review, elicit, and document requirements/EPICS & User Stories for comprehensive solutions.
  • Communicate and manage business requirements & acceptance criteria between development teams to implement solutions.
  • Contribute to the product backlog, incorporating new requests and reported issues.
  • Participate in feasibility studies and prototyping, defining and managing inputs, requirements, acceptance & success criteria.
  • Provide input to technical architecture and investigate solution options to ensure business & technical needs are fulfilled.
  • Establish and maintain relationships with business owners, Product & Marketing, internal IT team, and Engineering team.
  • Collaborate with Product Delivery, Support, and Change teams in an agile environment to bring products to market.
  • Stay up-to-date with industry standards and collaborate across communities.

Product Delivery Implementation

  • Take ownership of IT solutions delivered.
  • Manage traceability from requirements through to implementation.
  • Collaborate with developers and SMEs to establish the technical vision and analyze trade-offs between usability and performance needs.

Change Management

  • Guide senior business management towards accepting change brought about through IT, demonstrating understanding, imagination, and creativity.
  • Identify and assess options for new or improved processes and present them, with recommendations, to decision makers at senior management level.
  • Recognize and exploit opportunities for improvements to IT systems and delivery.
  • Evaluate and make recommendations/decisions on technical options as appropriate, actively contributing to Travelex's technical strategies.
  • Ensure the smooth integration of new business processes with the organisational structure and culture.
  • Coordinate changes across multiple business units to deliver the full solution.

Management Information

  • Write and speak fluently on all aspects of work and communicate effectively with all levels of management.
  • Produce accurate, timely, and relevant MI for peers and managers as required.

Relationship Management

  • Represent the business internally, working closely with Business Owners for systems, establishing themselves as the go-to person for the systems they support.
  • Develop and maintain robust relationships with key business stakeholders to ensure business analysis, development, test, and implementation activities are visible and in line with agreed customer expectations.
  • Build confidence and acquire an understanding of the business.
  • Work closely with the business unit's IT team to provide support to business, development, test & support colleagues in the smooth integration of new business processes/applications.

Communication

  • Be responsible for pro-active and regular communication with other areas of IT and the business whose work impacts, or depends upon the team, in relation to business analysis.
  • Be proactive in the provision of feedback and the delivery of ideas to develop and improve requirement gathering/generation, and the BA role relating to IT and the business unit IT.
  • Actively communicate and seek feedback from colleagues and customers.
  • Ensure feedback to line manager outlining general activities.

Team Membership

  • Be active in Technical/Business Analyst communities; proactively seek opportunities to serve in leadership roles.
  • Ensure appropriate and comprehensive support arrangements are in place with internal and external teams and partners.
  • Work to agreed day-to-day objectives, and participate actively in regular one-to-one meetings with all line managers, and work to develop personal skills.
  • Support and encourage support for 'people initiatives'.
  • Play a participative part in Team Briefings and Meetings.

General

  • Participate in the process of innovative change within the Technical Analyst Communities.
  • Be a/become a subject-matter-expert in the business domain and related IT services and systems.
  • Be interested in gaining an in-depth knowledge of business & technical areas and a detailed technical understanding of the supporting IT services and applications.
  • Undertake any necessary training associated with the duties of the post and participate in training and development procedures.
  • Comply with Travelex policies and standards, including all Company Health and Safety policies and legislation in the performance of their duties and responsibilities.
  • Manage expenses in accordance with Company Expense Policy.
  • Maintain confidentiality and observe data protection guidelines.
  • Carry out any other reasonable duties commensurate with their capability.

Experience and Personal Qualities

Essential

  • Degree educated or significant relevant work experience.
  • Previous experience (3-5 years) of delivering business analysis on regulatory-related projects from the specific IT function's perspective.
  • Experience of business analysis on a significant portfolio of projects and programmes, including enterprise-wide, with proven delivery within a commercial IT environment.
  • Knowledge and understanding of the Software Development Lifecycle (Agile & Waterfall) associated best practices and toolsets.
  • Experience of Collaborative toolsets (Jira, Confluence, MS Teams).
  • Knowledge, understanding, and application of BA best practice e.g. 'MoSCoW'.
  • Knowledge and understanding of requirement management in an Agile Environment.
  • Effectively manage/prioritize work in close alignment with business and IT stakeholders.
  • Work with the Project Managers and Product/Relationship Partners for estimation of costs for IT solutions, including Non-Functional & Service & Support.
  • Assist in the resolution of major issues that may be related to systems design or integration.
  • Able to develop sound professional working relationships across Global IT and Back office IT colleagues, business staff, and management, building their confidence and acquiring an understanding of the business.

Desirable

  • Experience in International Financial Business, Foreign Exchange, AML, PEP/Sanctions, Operational Risk, Fraud, Data Protection, PCI, Data reporting.
  • Project management experience, ability to project manage service pack/bus stop releases.
  • BCS Diploma or CCBA/CBAP qualifications.
  • Understanding of quality and test assurance.
  • Experience of working with remote/offshore development teams.
  • Apply Business Analysis experience that meets Travelex standards.
  • Improvement in solution quality; from developing better quality information in business requirements and EPICS that ensure better deliveries, products, and solutions.
  • Project timescales and budget; Project/change priorities.
  • Feedback from business stakeholders.
  • Knowledge and skills in business domain and related IT services and solutions.
  • Experience of using Nice Actimize products including: WLF, CDD, CDX, SAM, RCM, ActOne.

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