Technical Solutions Specialist

6 days ago


Mumbai, Maharashtra, India Falkonry Full time
About the Role

Falkonry is seeking a highly skilled Solutions Engineer to join our pre-sales team. As a technical expert, you will be responsible for explaining the intricacies of our technology to customers and ensuring its successful deployment.

As a liaison between the sales team and product developers, you will translate complex technical concepts into actionable solutions that meet customer needs. Your strong technical understanding of our products, combined with an empathetic and customer-focused approach, will be essential in driving business success.

Key Responsibilities
  • Develop customized solutions for clients, streamlining processes and enhancing tech infrastructure to support business objectives.
  • Collaborate with sales teams to support the sales process and identify growth opportunities, building strong relationships with key customer stakeholders.
  • Diagnose and troubleshoot customer technical problems related to product or data sources, handling complaints and inquiries promptly and professionally.
  • Contribute to knowledge base articles and tutorials for customers, ensuring seamless communication between technical teams and non-technical clients.
Requirements
  • Bachelor's degree in computer science, engineering, or a related field.
  • 3+ years of experience in software development, system architecture, and design.
  • Proficiency in Python and API programming.
  • Familiarity with Agile, Scrum, or Waterfall technologies like JIRA, GitHub, Asana.
  • Strong communication and problem-solving skills.
Preferred Qualifications
  • Knowledge of time series analysis, cloud platforms, data management, or ETL frameworks.
  • Past experience in the manufacturing industry or working with system integrators.


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