Senior Payments Transformation Lead

1 day ago

Navi Mumbai, Maharashtra, India beBeeOperationsManager Full time ₹ 5,00,000 - ₹ 8,00,000
Job Title

We are seeking a highly skilled and experienced Operations Manager to lead our Payments Bank's strategic project oversight and direction. This is an exceptional opportunity for a visionary leader to drive digital transformation, ensure seamless collaboration among stakeholders, and champion continuous improvement initiatives.

Key Responsibilities:

  • Strategic Project Portfolio Management: Define and manage the overall project roadmap for operational initiatives focusing on digital payments (UPI, IMPS, NEFT, RTGS), wallet services, digital onboarding, customer service for payment products, and internal settlement processes.
  • Business Requirements Strategy: Oversee the process of gathering and documenting business requirements for operational projects, ensuring that Business Requirements Documents (BRDs) are comprehensive, clear, and accurately reflect the needs of the operations teams.
  • Stakeholder Engagement: Maintain strong relationships with senior operational leaders, IT heads, product teams, and external partners (e.g., payment networks, technology vendors). Facilitate high-level discussions, manage expectations, and ensure seamless collaboration to unblock issues and drive project success.

Qualifications:

  • Bachelor's degree in Finance, Engineering, Computer Science, Business Administration or a related quantitative field.
  • Minimum 15 years of progressive experience in the Indian banking or financial services industry, with a significant and demonstrable focus on operations management, business analysis, and successful project delivery within a Payments Bank, FinTech company specializing in payments, or the digital/payments division of a large commercial bank.
  • Strong understanding of associated processes, risks (especially fraud and operational risk in digital payments), and regulatory requirements relevant to Payments Banks in India (RBI guidelines for Payments Banks, PMLA, AML, KYC).
  • Proven track record of strategically overseeing and driving large-scale, complex technology and business transformation projects within a digital/payments-centric operational environment.

Benefits:

This role offers an exciting opportunity to work at the forefront of digital payments and join a dynamic team dedicated to delivering innovative solutions.

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