Financial Collections Specialist

1 week ago

Coimbatore, Tamil Nadu, India beBeeBilling Full time ₹ 6,00,000 - ₹ 10,00,000
Job Opportunity

The ideal candidate will support billing and accounts receivable functions, ensuring accurate and timely payments from both India and international customers.

Responsibilities:
  • Billing and Invoicing:
    • Generate monthly invoices for subscriptions and usage (voice minutes, WhatsApp, Google Rich Communication Services, and telephony)
    • Verify prices, discounts, and taxes before sending, attaching usage reports as needed
    • Issue corrected invoices or credit notes after approvals
  • Collections:
    • Send reminders, make follow-up calls/emails, record promises to pay, and escalate risks to the team
    • Support simple payment plans after internal approval
  • Cash Application and Reconciliations:
    • Download daily settlements from payment gateways and banks, apply each receipt to the right invoice
    • Clear short payments or unknown receipts within the agreed timeline
    • Reconcile Stripe and bank statements
  • Taxes and Compliance:
    • Assist in creating Goods and Services Tax (GST) compliant invoices
    • Manage e-invoicing and the e-invoice reference number
    • Verify Tax Deducted at Source (TDS) details and collect certificates
  • Usage and Partner Pass-Throughs:
    • Collate monthly usage from systems and partner portals (e.g., WhatsApp, Google messaging, telecom partners)
    • Match partner costs to customer billing and flag any gaps that affect margins
  • Reporting and Month-End Close:
    • Update weekly reports on collections health, aging of unpaid invoices, and open disputes
    • Prepare month-end schedules, including lists of unapplied cash and disputes
  • Purchase Orders and Customer Portals:
    • Track purchase order status and balances
    • Upload invoices and back-ups to customer portals and resolve any rejections
  • Customer Setup and Renewals:
    • Maintain customer master data (billing contacts, tax details, payment terms)
    • Prepare renewal pro-formas and ensure invoices are released on time
  • Processes and Systems:
    • Keep standard operating procedures and checklists current
    • Raise data issues in the customer relationship management system or billing system
    • Keep folders structured and audit-ready
  • Collaboration:
    • Work with Sales and Customer Success on purchase orders, renewals, and disputes
    • Coordinate with Finance, Legal, Revenue Operations, and Product teams on pricing or usage-metering issues

Required Skills and Qualifications:

  • Graduation required; finance specialisation preferred
  • 0–2 years in billing, accounts receivable, or collections (internships count)
  • Basic understanding of invoicing, GST, e-invoicing, and TDS is a plus
  • Strong Excel/Google Sheets skills; comfortable using accounting tools and a customer relationship management system (e.g., Salesforce)
  • Clear written and verbal communication; firm yet customer-friendly approach to collections
  • Detail-oriented, organised, dependable, and eager to learn

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