Customer Support Expertise

1 day ago

Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 60,00,000
Job Title: Customer Support ExpertiseA talented and customer-focused individual is required to join our team as a Customer Support Expertise professional. This role involves acting as the primary point of contact for customers, providing timely and accurate responses to their queries via phone, email, or chat.We are looking for someone with excellent communication skills, who can build rapport with customers through proactive outbound calling. The ideal candidate will have a deep understanding of company products and services, and be able to identify customer needs and propose suitable solutions in collaboration with cross-functional teams.The successful candidate will also be responsible for following up with customers to ensure their issues are resolved, and maintaining long-lasting relationships with existing customers.Requirements:
  • Bachelor's degree in management, marketing, communication, or a related field.
  • Experience in relationship management, customer service, or a similar role.
  • Proficiency in Microsoft Office, CRM software, and ticketing systems.
  • Excellent written and verbal communication skills, with strong interpersonal abilities.
  • Good conflict resolution and problem-solving skills.
  • Ability to multi-task and display patience when handling complex cases.
What We Offer:A dynamic work environment that values teamwork and customer satisfaction. Opportunities for growth and development, with a focus on building long-term relationships with customers.This is an individual contribution role, requiring immediate joiners. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

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