IT Support Team Lead

1 week ago

Pushkar, Rajasthan, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 16,50,000

**Job Summary**

This role is focused on leading a high-performing team of IT support specialists to deliver exceptional customer service.

  • As a supervisor, you will be responsible for guiding team performance, managing shift schedules, workload balancing, and real-time queue monitoring to ensure seamless support delivery.
  • Provide technical guidance and support on complex or high-impact tickets escalated within the team.
  • Conduct regular check-ins with team members, promote professional development through mentoring and feedback, and drive adoption of knowledge articles.
  • Analyze trends and recurring issues to identify training gaps or process improvement opportunities.

**Requirements & Qualifications**

  • Minimum 5 years of experience in IT support, with at least 1–2 years in a leadership or supervisory role.
  • Strong technical expertise in Microsoft 365, Windows OS, enterprise tools, and remote troubleshooting.
  • Familiarity with ticketing platforms such as ServiceDesk Plus, ServiceNow, or equivalent.
  • Proven ability to coach, develop, and support frontline staff in a fast-paced environment.

**Why This Role Matters**

This position offers an exciting opportunity to lead a talented team and make a meaningful impact on our organization's success.

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