Team Lead Role

1 week ago

Pushkar, Rajasthan, India beBeeTeamLead Full time ₹ 8,50,000 - ₹ 9,00,000

Job Opportunity: Team Lead Position

We are currently seeking a highly skilled and experienced individual to fill the role of Team Lead. As a key member of our operations team, you will be responsible for leading a team of agents to achieve daily targets while ensuring high levels of customer satisfaction and service quality.

Responsibilities:

  • Manage a team of agents to meet performance expectations, focusing on customer satisfaction, service quality, and operational efficiency.
  • Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.
  • Collaborate with other teams to resolve issues related to contact center operations, BPO operations, call center operations, and team handling.
  • Ensure compliance with company policies and procedures while driving business growth through innovative solutions.

Required Skills:

  • Excellent communication skills, both verbal and written, with experience in managing diverse teams and fostering open communication channels.
  • Customer service, customer support, and customer service management skills with a proven track record of achieving high levels of customer satisfaction.
  • Experience in banking, anti-money laundering, money laundering, and KYC with a strong understanding of regulatory requirements.

Benefits:

  • 5 days working with 2 rotational week offs.
  • Rotational shifts, including night shifts, to provide a dynamic work environment.

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