Enterprise Network Specialist

3 days ago


Chennai, Tamil Nadu, India beBeeNetwork Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Description

The Network Engineer/Network Security professional will be responsible for handling first-level calls and cases from Enterprise customers.


Key Responsibilities:
  • Handles first-level calls/cases from Enterprise customers.
  • Case ownership, documentation, and management.
  • Customer Management, Setting right expectations, Situation handling.
  • Driving case progression as per the Service Level Agreement (SLA).
  • Utilizing tools and systems, Working with relevant groups in the client organization (SE, Support Manager, L3) for case progression and updates.
  • Backlog Management and meeting customer expectations.
  • Work on pending cases(backlogs) and drive towards closure.
  • Periodic follow-up as per SLA defined by the client.
  • Process, Queue Adherence, and SLA awareness.
  • Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.).
  • Knowledge Base Article Creation when there is an opportunity for it.
  • To contribute knowledge base and the knowledge-sharing forum.
  • Improving customer experience and building relationships.
  • Completing PCNSE certification within 120 days of go-live.


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