Windows Support Team Member

2 days ago


Kannur, Kerala, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description

Are you ready to take your technical support career to the next level? We're seeking a skilled Senior Technical Process Executive to join our Windows Support Chat Process team in Hyderabad. If you're passionate about troubleshooting and customer service, this is an opportunity to work with Microsoft's consumer products and deliver exceptional support via chat.

As a Senior Technical Process Executive, you will be the first point of contact for customers seeking assistance with Microsoft Windows & O365 issues. Your role will involve providing fast, clear, and effective solutions through chat support while creating a positive experience by showing empathy and patience while troubleshooting. You will use your technical expertise to diagnose and resolve complex problems.

Required Skills and Qualifications
  • Typing speed of 35 WPM or higher (mandatory)
  • Prior experience in technical support via chat in Business to Customer
  • Excellent written and verbal communication skills
  • Any Graduate or Postgraduate degree with Degree Certificate and Consolidated Marksheet mandatory
  • Hands-on experience troubleshooting Microsoft Windows & O365 queries
  • Certifications like Microsoft Certified: Azure Fundamentals or M365 Fundamentals are a strong plus
  • Strong problem-solving skills and ability to thrive in a fast-paced environment
  • Patience, empathy, and a customer-first mindset
Benefits

Preference will be given to immediate joiners. Infosys BPM is an equal opportunity employer committed to fostering an inclusive workplace where everyone can thrive. Join us and take the first step toward a rewarding future


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