Senior Support Executive

1 week ago

Guntur, Andhra Pradesh, India beBeeSupport Full time ₹ 7,50,000 - ₹ 15,00,000

About our company

Our company is a leading-edge WhatsApp-based Marketing & Engagement platform empowering businesses worldwide.

  • We exceed 400 crore WhatsApp messages exchanged yearly between businesses and users via our platform.
  • We are trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more.
  • Businesses drive 25–80% of revenues using our platform.
  • We are backed by renowned investors.

The Opportunity

  • You will join a dynamic, fast-growing team passionate about customer success.
  • You will gain hands-on experience in building and optimizing support systems and processes.
  • You will collaborate closely with founders and leaders, sharing insights and receiving direct feedback.
  • You will be part of a mission-driven startup shaping the future of WhatsApp-led engagement.

Responsibilities

  • Customer Interaction: You will manage customer inquiries across phone, email, live chat, and social media.
  • Product Assistance: You will provide accurate product/service information, handle complaints, process orders, and manage returns.
  • Troubleshooting: You will resolve product-related issues promptly to ensure high customer satisfaction.
  • Customer Records: You will maintain detailed, accurate records of all interactions in CRM/support tools.
  • Product Knowledge: You will develop deep expertise in our platform to deliver effective solutions.
  • Performance Goals: You will collaborate with the support team to achieve and exceed KPIs/SLAs.
  • Feedback Analysis: You will collect and analyze customer feedback, working with product and tech teams to improve user experience.
  • Process Improvement: You will contribute to the creation and refinement of support processes, tools, and workflows.

Qualifications

  • 2–6 years of experience in customer support or a related role (B2B SaaS experience preferred).
  • Strong communication skills with a customer-first mindset.
  • Proficiency in support platforms and CRM tools.
  • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
  • Comfortable working in international shift timings.

Why Join Us?

  • You will be part of a supportive and innovative environment that values growth.
  • Opportunity to lead impactful projects and shape customer experiences in a scaling startup.
  • Directly contribute to the success of brands generating a large share of revenues via our platform.
  • Grow your career in a company where customer satisfaction is the top priority.

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