Voice Performance Specialist

Job OverviewA Quality Specialist is required to maintain quality standards in international voice operations. The ideal candidate will have experience with quality assurance, Six Sigma methodologies, and process optimization.Main Responsibilities:Ensure adherence to quality benchmarks in international voice operations.Analyze quality metrics and implement...

Job Title: Process Excellence ManagerWe are seeking a seasoned operations leader to oversee voice-based business process teams.The ideal candidate will have experience in leading cross-functional teams, managing performance metrics, and driving process improvements while ensuring client satisfaction and compliance.Key Responsibilities:Lead operational...

Job DescriptionWe are seeking Voice Recording Specialists to participate in a flexible, remote voice recording project.This opportunity involves recording short phrases with names in different environments using our iOS app. You will be required to record each phrase three times per distance per environment, complete recordings in three different...

Job Opportunity: AI EngineerWe are seeking a highly skilled AI Engineer with hands-on experience in building and optimizing voice models for one of our esteemed clients.The ideal candidate will work on developing, training, and refining AI models for voice synthesis, voice cloning, speech recognition, and/or voice transformation. Key responsibilities...

Job Title: Performance Marketing SpecialistWe are seeking a skilled Performance Marketing Specialist to join our team in Bangalore. The ideal candidate will be responsible for planning, executing, and optimizing paid campaigns on Meta (Facebook & Instagram) to drive awareness, conversions, and growth.Key Responsibilities:Develop and manage performance...

Job Overview:The Team Manager - International Voice Process will be responsible for overseeing the smooth daily operations of our voice process. Key Responsibilities:Team Management:Supervise a team of voice agents, monitor their performance and ensure they adhere to targets (KPIs like call quality, average handling time, resolution rate, etc.).Handle team...

We are seeking experienced and energetic Voice Process Associates to support US-based clients.The ideal candidate should have excellent English communication skills, international voice process experience, and high-pressure customer interaction handling abilities.Responsibilities include inbound and outbound customer calls from US clients, resolving queries...

Job Role: Performance Marketing SpecialistAs a performance marketing specialist, you will be responsible for developing and executing end-to-end strategies that drive measurable growth and deliver maximum ROI.Key Responsibilities:Strategic Planning & Execution:Develop, execute, and optimize performance marketing campaigns across various channels, including...

Job Summary:We are seeking a highly skilled Dialer Real-Time Analyst to join our dynamic contact center operations team.About the RoleThe ideal candidate will have expertise in real-time monitoring of dialing campaigns, workforce management, and LiveVox systems.Responsibilities include managing dialer lists, starting/stopping campaigns as required.Adjusting...

**Job Role:** Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team. In this role, you will play a crucial part in ensuring the highest level of quality in our international voice process.**Key Responsibilities:Call Evaluation: Regularly assess and score calls based on defined quality parameters to maintain...