International Voice Quality Expert

Job Overview:The Team Manager - International Voice Process will be responsible for overseeing the smooth daily operations of our voice process. Key Responsibilities:Team Management:Supervise a team of voice agents, monitor their performance and ensure they adhere to targets (KPIs like call quality, average handling time, resolution rate, etc.).Handle team...

We are seeking experienced and energetic Voice Process Associates to support US-based clients.The ideal candidate should have excellent English communication skills, international voice process experience, and high-pressure customer interaction handling abilities.Responsibilities include inbound and outbound customer calls from US clients, resolving queries...

**Job Role:** Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team. In this role, you will play a crucial part in ensuring the highest level of quality in our international voice process.**Key Responsibilities:Call Evaluation: Regularly assess and score calls based on defined quality parameters to maintain...

Job Opportunity: AI EngineerWe are seeking a highly skilled AI Engineer with hands-on experience in building and optimizing voice models for one of our esteemed clients.The ideal candidate will work on developing, training, and refining AI models for voice synthesis, voice cloning, speech recognition, and/or voice transformation. Key responsibilities...

Quality Assurance ExpertThe Quality Assurance Expert plays a pivotal role in ensuring adherence to internal standards and regulatory requirements.This key position involves conducting thorough audits, analyzing complex data, identifying non-conformances, and facilitating corrective actions across business functions.Key Qualifications:Excellent analytical and...

Job Title:Quality Assurance ExpertDescription:We are seeking a seasoned Quality Assurance Expert to join our Insurance/BFSI process. This role requires strong expertise in quality monitoring, reporting, and process improvement to ensure customer interactions meet the highest standards.Key Responsibilities:Monitor and assess the quality of customer...

Job Title: Process Excellence ManagerWe are seeking a seasoned operations leader to oversee voice-based business process teams.The ideal candidate will have experience in leading cross-functional teams, managing performance metrics, and driving process improvements while ensuring client satisfaction and compliance.Key Responsibilities:Lead operational...

Job Title: Voice AnalystAs a key member of our team, you will play a pivotal role in managing the Broker Price Opinion (BPO) process for clients.The BPO process involves close collaboration with real estate agents, clients, and internal teams to ensure timely and accurate completion of BPO reports. Key responsibilities include:Coordinating the BPO process...

Job DescriptionWe are seeking an experienced Software Quality Assurance Expert to join our organization in a freelancer opportunity with a major banking client. The ideal candidate will have a strong background in software testing and quality assurance.The Software Quality Assurance Expert will be responsible for designing, developing, and executing...

An Experienced Collections Professional is sought to contribute to our 3rd Party Collections Process. The ideal candidate will possess a strong background in international BPO voice processes, specifically in collections or customer support.Key Responsibilities:Outbound and inbound calls for collections are handled according to client and company...