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Senior Payroll Consultant
2 weeks ago
Senior Payroll Consultant Role
">This role involves leading a team of payroll-focused support consultants, managing performance and development, and delivering support across Oracle Cloud Payroll and HCM solutions.
The successful candidate will work closely with our UK-based counterparts to deliver high-quality managed services to clients. Key Responsibilities:
">- Lead and manage a team of Payroll and HCM support consultants including recruitment, onboarding, mentoring, and line management responsibilities.
- Work as a senior Oracle Cloud Payroll consultant, triaging, diagnosing, and resolving complex client issues across Payroll and related modules.
- Partner with the UK Payroll Support Lead to build a cohesive, cross-regional support function and align on service processes and client priorities.
- Act as subject matter expert on Oracle Cloud Payroll, providing deep expertise in configuration, processing, troubleshooting, and legislative compliance.
- Supervise and contribute to quarterly Oracle Cloud release cycles including impact analysis, regression testing, deployment, and communication of relevant changes to clients.
- Deliver and coordinate training and knowledge-sharing sessions for team members to support capability growth and process alignment.
- Troubleshoot and replicate functional issues escalating to Oracle as needed and maintaining clear, well-documented resolutions.
- Build and maintain strong client relationships ensuring a high level of satisfaction through responsive, proactive support and communication.
- Drive improvements in support processes documentation and internal tooling helping to establish a scalable, high-performing payroll support model.
- Review and recommend enhancements from Oracle Cloud updates that would deliver value to clients.
- Contribute actively to internal knowledge bases and support materials and champion a culture of continuous improvement.
- Provide strategic input into the ongoing development and structure of the team.
- Act as key liaison between teams ensuring seamless collaboration and shared ownership of outcomes.
Requirements
">The ideal candidate should have:
">- Experience delivering or supporting UK Payroll including full lifecycle implementations with in-depth knowledge of configuration of Fast Formulas and element definitions.
- In-depth knowledge of HCM/Payroll processes configuration legislation and reporting.
- Experience supporting large, complex solutions with multiple stakeholders.
- Familiarity with Oracle quarterly update cycles including impact analysis and enhancement identification.
- Excellent client-facing communication skills both written and verbal.
- Ability to deliver practical, value-driven solutions with creativity and innovation.
- Demonstrated leadership and team management capabilities including mentoring and collaboration.
- Strong interpersonal skills and a track record of working effectively within cross-functional teams.
- A growth mindset with a commitment to continuous improvement for yourself your team and your clients.
- High level of adaptability and flexibility with the ability to build long-lasting client relationships.
Benefits
">The successful candidate can expect:
">- Opportunity to lead a high-performing team and drive business growth.
- Chance to work with cutting-edge technology and develop expertise in Oracle Cloud Payroll.
- Collaborative and dynamic work environment.
- Professional development opportunities and training.
Others
">We are an equal opportunities employer committed to diversity and inclusion.
"],