Guarantees Operations Specialist

2 days ago

Bengaluru, Karnataka, India MUFG Full time

About Us

MUFG Bank, Ltd. is Japan's leading financial institution, with a global presence spanning over 40 markets. Our bank offers a diverse range of commercial and investment banking products and services to businesses, governments, and individuals worldwide.

The MUFG Group is one of the world's top financial institutions, with a history dating back over 360 years. Headquartered in Tokyo, our group has approximately 120,000 employees and provides services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

We aim to be the world's most trusted financial institution by fostering close collaboration among our operating companies and responding flexibly to all the financial needs of our customers, serving society, and promoting shared and sustainable growth for a better world.

MUFG Global Service Private Limited

Established in 2020, MUFG Global Service Private Limited (MGS) is a 100% subsidiary of MUFG with offices in Bengaluru and Mumbai. MGS India serves as a Global Capability Centre / Centre of Excellence, providing support services across various functions such as IT, KYC / AML, Credit, Operations, etc., to MUFG Bank offices globally.

About the Role

Position Title : Guarantees Operations Specialist / Senior Guarantees Operations Specialist

Title : Guarantees Operations Specialist

Reporting to : Vice President / Assistant Vice President

Location : Bengaluru

Job Profile Purpose of Role

Responsible for ensuring the smooth processing of issuance, amendment, and cancellation of Bank guarantees. In-depth knowledge of Bank Guarantee text vetting is required. The role involves tracking and handling Invocation Claims. Additionally, preparing MIS and inputs on regulatory reports of Bank Guarantee operations.

Main Responsibilities:

  • Demonstrate high accuracy and proficiency in handling customer transactions, coordinating with Branches to ensure timely settlement of BG vetting , Issuance amendment, and Cancellation requests.
  • Monitor new regulations or changes from regulators and HO impacting Bank Guarantee operations and ensure compliance.
  • Support Department Heads in implementing Policies and IUP.
  • Support Core Banking project for system UAT and Report development and enhancement to meet regulatory requirements and operational efficiency.
  • Support launching of New Product arrangements by conducting UAT.

Customer:

  • Develop strong stakeholder management with key stakeholders within MUFG.
  • Support and resolve customer enquiries, providing excellent customer service.
  • Work with Compliance to understand relevant operational guidelines, MUFG's standard procedures, and local regulations, assessing their impact on daily operations workflow.
  • Collaborate with the wider operations team for information sharing and to ensure accurate and timely transaction processing.
  • Support developmental projects related to the Department.

People:

  • Good teamwork skills.
  • Liaise with the Business team for timely and quality deliverables of assistance/services.

Other / Control:

  • Perform operational issue checking, escalated by less experienced team members.
  • Reconcile daily pending transactions.
  • Support the Head of Department in determining support levels for new MUFG product offerings, carrying out reviews on resourcing issues, internal policies, workarounds, and system capabilities.
  • Support the Head of Department in achieving departmental KPIs set by the Branch Management.
  • Manage risk profile for the department.
  • Support internal and external audits within the department by preparing documentation as required.
  • Maintain good working knowledge of industry trends, products, relevant laws, and regulations.
  • Adhere to company policies and guidelines.

Candidate Profile:

  • Minimum 2 to 7 years of relevant experience with sound knowledge of BG operations.
  • Strong PC skills (MS Office).
  • Good interpersonal skills to deal courteously and effectively with others.
  • Understanding of basic banking products.
  • Knowledge of local relevant regulations.
  • Regulatory Certification would be preferred.
  • Attention to details.

Graduate and / or Postgraduate

Equal Opportunity Employer

MUFG is committed to providing equal employment opportunities to all applicants and employees and does not discriminate based on race, colour, national origin, physical appearance, religion, gender expression, gender identity, sex, age, ancestry, marital status, disability, medical condition, sexual orientation, genetic information, or any other protected status of an individual or that individual's associates or relatives, or any other classification protected by applicable laws.

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