ServiceNow Administrator Position
4 days ago
ServiceNow Administrator
Job Description:
The ideal candidate will provide day-to-day operational support for the ServiceNow platform, encompassing Employee Center Pro/Service Portal, Knowledge Management (KM), and Virtual Agent.
This entails fulfilling service requests, ensuring timely and accurate delivery of solutions to meet user needs.
Responsibilities include responding to and resolving incidents related to self-service automation, ensuring minimal downtime and disruption.
Routine maintenance tasks, such as patching, platform upgrades, and system health monitoring are a key aspect of this role.
The successful candidate will assist in developing and maintaining knowledge articles within the Knowledge Management module to enhance user self-help capabilities.
Additionally, they will support customization and configuration of ServiceNow features such as forms, fields, workflows, and notifications.
They will resolve platform issues and collaborate with senior developers or platform owners for advanced issue resolution.
The candidate will also assist with the setup, configuration, and management of Virtual Agent for automated workflows.
Monitoring platform performance and usage, identifying areas for improvement and making recommendations to optimize system efficiency is crucial.
Ensuring the platform adheres to role-based access control (RBAC) and security protocols is a key responsibility.
Candidate must have ability to analyze complex problems and develop creative solutions.
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