Strategic Client Liaison

24 hours ago

Ajmer, Rajasthan, India beBeeCommunication Full time ₹ 9,00,000 - ₹ 12,30,000
Customer Relations Specialist

We are seeking an exceptional customer relations specialist to join our team. As a key member of our operations, you will be responsible for providing top-notch service to our clients.

Job Description

The ideal candidate will have excellent communication skills and the ability to work effectively in a fast-paced environment. You will be the primary point of contact for our valued clients, ensuring that their needs are met promptly and professionally.

Key responsibilities include:

  • Responding to customer inquiries via phone or email;
  • Maintaining positive relationships with clients through effective communication and proactive issue resolution;
  • Collaborating with internal teams to deliver seamless operations and resolving service-related concerns;
  • Managing escalations and facilitating proactive communication with customers to prevent conflicts;
  • Assisting in onboarding new clients and providing guidance on our services to ensure a smooth transition.
Required Skills and Qualifications

The successful candidate will possess a Bachelor's degree in Business, Logistics, or a related field (preferred), as well as 2-3 years of experience in customer service, client relations, or logistics support. Strong verbal and written communication skills in English are essential, along with problem-solving ability, adaptability, and multitasking capabilities.

Additionally, proficiency in MS Office and CRM tools is required, with a willingness to learn and adapt to new technologies.

Benefits

As a customer relations specialist, you will have the opportunity to work in a dynamic and supportive environment, where your contributions will be valued and recognized. You will be part of a team that is passionate about delivering exceptional customer experiences and continuously improving processes.

Others

If you are a team player with a strong work ethic and a customer-focused attitude, we encourage you to apply for this exciting opportunity. Please note that this job description may not include all responsibilities or qualifications. We reserve the right to modify or add to this job description at any time.

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