
Guest Experience Ambassador
2 weeks ago
Memorable guest experiences begin with a seamless check-in process. As a Front Office Associate, you will play a vital role in making our guests feel right at home from the very start.
A typical day will be filled with diverse tasks, but mostly you will:
- Kick off memorable guest experiences with warm welcomes and exceptional local insights
- Acknowledge IHG Rewards Club members and returning guests personally or over the phone
- Process transactions for guest bookings efficiently and effectively
- Maintain a smooth check-in and check-out process
- Anticipate and meet our guests' needs by offering tailored recommendations
- Serve as our guests' trusted contact point, addressing issues such as bill discrepancies and restaurant suggestions
The success of our guests' stays relies heavily on your attention to detail and ability to provide exceptional customer service. If you are passionate about delivering unforgettable experiences and take pride in being a part of creating lifelong memories, we invite you to join our team and embark on this exciting journey together.
Key Requirements:- Familiarity with hotel operations and excellent communication skills
- Ability to work in a fast-paced environment while maintaining accuracy and efficiency
- Strong problem-solving skills and adaptability to changing situations
We offer a dynamic work environment that fosters growth, development, and teamwork. Our goal is to empower our employees to deliver exceptional service and exceed our guests' expectations. If you share our passion for hospitality and commitment to excellence, we encourage you to apply for this opportunity.
We believe in investing in our employees' well-being and professional growth. We provide opportunities for skill development, training, and career advancement. Join us and discover a world of possibilities.
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