Key Account Specialist

5 days ago


Mohali, Punjab, India Jungleworks Full time
Job Title: Customer Success Management - Trainee

Job Summary:
Jungleworks is seeking a skilled Customer Success Management - Trainee to ensure positive customer experiences, foster long-term relationships, and drive business growth.

Key Responsibilities:
  • Manage assigned customer relationships to achieve successful product use, retention, and satisfaction.
  • Prepare customers to become product advocates and help them achieve their educational goals using our products.
  • Identify and address common customer issues, and advocate customer needs cross-departmentally.
  • Develop up-sell opportunities and respond to customer queries via email and telephone.
Requirements:
  • 0-3 years of experience as a Technical Account Management in a technology or SaaS solutions company.
  • Strong written and verbal English communication skills.
  • Techno-commercial mindset with understanding of various use cases.
  • Graduation with an engineering background preferred.
  • Strong teamwork skills with ability to work independently.
  • Comfortable with night and flexible shifts.
Qualification: Graduate/Post Graduate in any domain.

Compensation: Competitive salary based on qualifications and experience.

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