Key Account Specialist
5 days ago
Job Summary:
Jungleworks is seeking a skilled Customer Success Management - Trainee to ensure positive customer experiences, foster long-term relationships, and drive business growth.
Key Responsibilities:
- Manage assigned customer relationships to achieve successful product use, retention, and satisfaction.
- Prepare customers to become product advocates and help them achieve their educational goals using our products.
- Identify and address common customer issues, and advocate customer needs cross-departmentally.
- Develop up-sell opportunities and respond to customer queries via email and telephone.
- 0-3 years of experience as a Technical Account Management in a technology or SaaS solutions company.
- Strong written and verbal English communication skills.
- Techno-commercial mindset with understanding of various use cases.
- Graduation with an engineering background preferred.
- Strong teamwork skills with ability to work independently.
- Comfortable with night and flexible shifts.
Compensation: Competitive salary based on qualifications and experience.
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