Accounting Operations Specialist
4 weeks ago
Transcounts is a leading accounting company providing back-office support to meet the outsourcing bookkeeping requirements of our clients in Canada and the USA. We are seeking an experienced Onboarding Manager to join our team.
Key Responsibilities- Onboard new clients by setting up their chart of accounts in QuickBooks/XERO and catching up on their bookkeeping backlog.
- Switch onboarding clients into monthly accounting clients, streamlining their processes and preparing checklists.
- Design onboarding plans based on clients' sales and business operations.
- Plan and execute onboarding and bookkeeping catch-up approach tasks, requirements, and deliverables with timelines.
- Collaborate with internal teams to gain access to apps for each new client.
- Communicate with clients and reporting managers, sharing weekly progress reports.
- Arrange bookkeeping data, statements, missing invoices, and software accesses from clients.
- Prepare bank queries (suspense account) for clients and fix them in QBO/XERO when answered by the client.
- Double-check work before sharing with clients/manager.
- Perform bank credit card and loan account reconciliations.
- Reconcile inventory and COGS, along with in-transit inventory and advance payments to suppliers.
- Prepare financial reports, review, and finalize them.
- Prepare year-end financials for clients and year-end packages for tax accountants.
- Understand year-end adjustment journal entries and match final trial balances with corporate tax returns provided by tax accountants.
- Understand taxes payable and return filing timelines for all clients.
- Catch up on emails and check for actionable items.
- 30 minutes of planning, prioritizing deliverables, and collaboration with internal teams.
- Take 2-3 clients to complete predetermined tasks/deliverables.
- Ensure adherence to the right process for new onboarding clients, regular check-ins with managers, receiving feedback, and improving the onboarding experience for clients.
- 2 years of experience working in outsourced accounting in a public practice environment.
- 3 years of strong knowledge of QuickBooks and/or Xero.
- Exceptional communication skills, both written and spoken.
- Ability to work in a fast-paced startup environment, hacking everything, and always looking for creative ways to get the job done.
- Outstanding organizational skills, with the ability to prioritize and multitask.
- Ability to work independently on 15-30 clients with minimum guidance and errors.
- 1 year of experience in team management.
- Hands-on experience with Canadian or USA Sales Tax, Payroll Tax, and Corporate Tax.
- Hands-on experience with other latest accounting-related apps, such as Dext, Hubdoc, Plooto, Fathom, ADP, Google Drive, Slack, MS Teams, Zoom Video, etc.
- Hands-on experience with e-commerce accounting apps, such as Shopify, Amazon, Square, PayPal, A2X, Cin7, Avalara, etc.
- Ability to lead a team of 10.
- Good understanding of full-cycle bookkeeping and payroll, along with other compliance, such as workers' compensation, T4/T4A, EHT, W2/1099, etc.
- Canadian GST/HST/PST understanding, return preparation, review, and filing on the CRA portal.
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