IT Support Engineer

24 hours ago


Bengaluru, Karnataka, India BCE Global Tech Full time
At BCE Global Tech, we're shaping the future of telecommunications with innovative projects that enhance user experiences and enable seamless connectivity. As a talented IT Support Engineer, you'll be at the forefront of this exciting journey, providing technical assistance to users by diagnosing and troubleshooting software, hardware, and network issues.

We're seeking a skilled professional who can ensure technology systems function smoothly, provide timely support, and offer guidance on best practices. Key responsibilities include:

- Technical support for incident management, change management, and problem management
- Monitoring using Zabbix, Prometheus, ELK, and Grafana
- Troubleshooting customer and application issues
- Performing system health checks and investigating customer and system alarms

As an ideal candidate, you'll possess strong technical skills in monitoring, incident management, and Linux file manipulation. You'll also lead or participate in incident management, perform change reviews, drive resolution of customer-impacting issues, and improve detection of issues through alarm tuning.

Estimated salary for this role is approximately $70,000 - $100,000 per year, based on industry standards and Bangalore's cost of living. If you're passionate about technology and eager to make a difference, we invite you to apply for this challenging opportunity.

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