
Store Operations Director
4 days ago
The Dark Store Manager is responsible for ensuring operational excellence in assigned retail stores and dark stores. This includes end-to-end oversight of ordering, inventory management, receiving, storage, billing, and material movement.
Key Responsibilities:
- Operational Management: Oversee daily operations of retail stores to ensure smooth functioning, manage ordering, inventory control, receiving, storage, and material movement.
- Team & People Management: Build, lead, train, and motivate store teams to achieve operational excellence, ensure optimal staffing levels, and effective manpower planning.
- Process & Compliance: Implement and monitor hygiene, safety, and compliance standards, coordinate for timely renewals of licenses and regulatory requirements.
- Last Mile Deliveries: Oversee last-mile delivery processes to ensure accuracy, timeliness, and customer satisfaction.
- Cross-Functional Coordination: Liaise with central teams for maintenance, marketing activations, and real estate requirements.
- Reporting & Analysis: Track store performance metrics (sales, shrinkage, wastage, manpower costs, customer feedback).
Requirements:
- Graduate in any discipline. Hotel/Retail Management preferred.
- 4-5 years of experience in managing retail operations, distribution centres, or multi-store formats (FMCG, QSR, Food & Beverages preferred).
- Strong product knowledge in retail/food operations, capabilities to manage Blue Collar staff, and build teams, proficiency in MS Office (Excel, PowerPoint, Word) and POS systems, analytical mindset with ability to interpret data and drive process improvements.
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