
Senior Quality Professional
8 hours ago
Holistic Group specializes in building sustainable communities and providing end-to-end solutions for customers aspiring to a nature-centric lifestyle. We design, build, develop, and manage these communities to seamlessly blend with nature, offering bespoke home designs, exceptional hospitality experiences, and thoughtful solutions for senior living.
The Senior Quality Professional will be responsible for ensuring the highest standards of quality control and management in customer relationship management processes. This role involves conducting thorough quality audits, analyzing CRM data, and collaborating with cross-functional teams to implement continuous improvement methods.
Key Responsibilities:
- Monitor and evaluate inbound/outbound sales calls and processes.
- Ensure compliance with quality and sales guidelines.
- Identify training needs and recommend process enhancements.
- Provide constructive feedback and coaching to sales agents.
- Prepare daily/weekly/monthly quality reports and audits.
- Collaborate with team leaders and trainers to enhance agent performance.
Requirements:
- Quality Control, Quality Auditing, and Quality Management skills
- Strong Analytical Skills
- Excellent Communication skills
- Experience in CRM systems and processes
- Attention to detail and problem-solving abilities
- Bachelor's degree in Business Administration, Quality Management, or a related field
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