
Senior Quality Expert
3 days ago
Job Opportunity: Senior Quality Expert
">Join a leading international BPO as a Senior Quality Analyst and take on the challenge of driving continuous improvement for transaction quality and delivery.
This role is perfect for an experienced professional who has a strong background in quality management and excellent communication skills.
Key responsibilities include:
- Managing client-related KPIs and claim quality
- Evaluating the effectiveness of transaction quality interventions
- Driving process control and compliance, including managing audit requirements
- Ensuring that huddle, feedback, and refresher processes are in place and followed efficiently
- Supporting the quality and compliance teams to perform COPC, FMEA, PFCU, and other audits
To be successful in this role, you will need:
- At least 2 years of experience as a Quality Analyst in an international BPO
- A strong understanding of quality matrices and transactional quality domain knowledge
- Excellent working knowledge of TTQ systems, tools, and technologies
- Good analytical and problem-solving skills
We offer a competitive salary and benefits package, including the opportunity to work with a global team and contribute to the growth and success of our organization.
If you are a motivated and results-driven professional looking for a new challenge, please apply by submitting your CV or calling us at 8467054123. We look forward to hearing from you
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