Customer Engagement Specialist

2 days ago


Delhi, Delhi, India beBeeCustomerEngagement Full time ₹ 7,50,000 - ₹ 15,00,000

Job Title: Customer Engagement Specialist

 

  • Key Responsibilities:
  • Resolve Customer Issues: Timely and professional address to customer inquiries, identify issues, and provide effective resolutions.
  • Skill Requirements:
    • Troubleshooting Skills: Ability to identify problems and provide solutions in a timely manner.
    • Customer Support Documentation: Maintain accurate records of customer interactions, issues, and resolutions in the support system.
    • Collaboration: Work with other departments to address customer needs effectively.
    • Performance Metrics: Meet KPIs including response time, resolution time, customer satisfaction scores, and others.
  • Benefits:
    • Product Knowledge: Stay updated on product offerings, services, and company policies to provide accurate information to customers.
    • Feedback Collection: Gather customer feedback and share insights with the team to improve products and services.
    • Follow-up: Ensure timely follow-ups with customers on pending issues to guarantee customer satisfaction.
  • Ongoing Development:
    • Stay Informed: Continuously update knowledge on new products, services, and company policies to enhance customer experience.
    • Improved Performance: Regularly review and meet performance metrics to ensure high-quality customer service.


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