Operations Team Lead

1 week ago


Dindigul, Tamil Nadu, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title: Operations Team Lead

The ideal candidate will be responsible for leading a high-performing team of operations professionals in a dynamic and fast-paced environment.

Key Responsibilities:

  • Drive team performance across productivity, quality, shrinkage, and attrition.
  • Provide regular coaching and support to team members.
  • Review and recommend improvements to processes to enhance performance and customer satisfaction.
  • Identify training needs and address process gaps.
  • Monitor performance and conduct weekly coaching sessions.
  • Handle floor support and escalations.
  • Ensure achievement of individual contributor (IC) targets.
  • Maintain Average Handle Time (AHT) levels as per targets across tenure buckets.

Requirements:

  • Prior experience in handling international processes is essential.
  • Experience in team management and supervision is required.
  • Excellent verbal and written communication skills are necessary.
  • Strong organizational and analytical abilities are essential for this role.
  • Flexibility to work in a 24x7 environment is required.

This role offers the opportunity to leverage your leadership skills and contribute to the success of our operations team.

We offer a competitive salary and benefits package to the successful candidate.



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