Senior Team Lead

3 days ago

Dindigul, Tamil Nadu, India beBeeOperations Full time ₹ 60,00,000 - ₹ 1,00,00,000
Executive Leader

We are seeking an experienced Operations Executive to lead day-to-day execution across multiple teams. The ideal candidate will own Key Performance Indicators, build Standard Operating Procedures, streamline cross-team handoffs, and drive measurable outcomes.

About the Role

This is a leadership opportunity that requires strategic thinking, collaboration, and excellent communication skills. If you have experience in operations management within staffing/recruiting, edtech/training, BPO, or services environments; proven people management skills; strong program/project management skills; and data-driven decision-making skills, we encourage you to apply.

Key Responsibilities
  • Manage pods across Onboarding, Marketing, Interview Support, and Training teams; create rosters, capacity plans, and shift coverage.
  • Design, document, and enforce SOPs for each stage—offer-to-onboard, resume revamps, job submissions, interview coordination, and training completion.
  • Monitor daily dashboards; remove bottlenecks to improve time-to-onboard, submissions/day, interviews scheduled, offer rate, and join rate.
  • C coordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking; ensure readiness for placements.
  • Ensure accurate documentation, agreements (e.g., e-sign), background checks, and system access; zero-defect records.
  • Run QA checks on resumes, submissions, and communications; uphold data privacy and audit-ready records.
  • Partner with HR, Finance/Collections, and Sales for smooth handoffs (e.g., invoices, payments, client requirements).
  • Champion CRM/ATS hygiene, automate routine steps, and standardize reporting.
  • Daily/weekly MIS, root-cause analyses, corrective action plans, and leadership updates.
Requirements

The ideal candidate should have:

  • 5+ years in operations management within staffing/recruiting, edtech/training, BPO, or services environments.
  • Strong program/project management skills.
  • Data-driven decision-making skills.
  • Hands-on experience with CRM/ATS, Google Sheets/Excel, and collaboration tools.
  • Excellent communication, stakeholder management, conflict resolution, and coaching skills.
  • Comfort with night shift and U.S. client alignment.
Benefits

You will have the opportunity to work with a dynamic team, develop your skills, and grow professionally. We offer a fast-paced environment with target-driven goals.

Nice to Have

The following skills would be beneficial but not required:

  • Salesforce familiarity.
  • Experience with e-signature and document workflows.
  • Understanding of U.S. hiring terms & visas.
  • Exposure to training operations.
  • Process improvement frameworks.
Success Metrics

You will be responsible for driving the following key performance indicators:

  • Reduced time-to-onboard and time-to-first-submission.
  • Higher submissions-to-interview and interview-to-offer conversion.
  • Improved show-up and join rates.
  • On-time SOP compliance and zero critical defects.
  • NPS/CSAT improvements from candidates and internal stakeholders.

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