Operations Team Lead

3 days ago


Dindigul, Tamil Nadu, India beBeeOperational Full time ₹ 12,00,000 - ₹ 15,00,000
Job Title: Operations Supervisor

This role is ideal for experienced professionals looking to take their career to the next level.

  • Key Responsibilities:
  • Supervise and lead a team of associates to meet all service level agreements (SLAs) relative to any and all functions in the department.
  • Maintain daily, weekly, and monthly production reports.
  • Drive customer experience metrics.
  • Meet all key SLAs and key performance indicators (KPIs).
  • Coordinate activities of the department with management to include workflow monitoring, process improvement, training, reporting, and special projects.
  • Provide recommendations for strategies and process improvements to add value to teams and clients.
  • Coordinate with other internal support teams to ensure seamless production by the operations team.

Required Skills:

  • Excellent analytical and logical skills.
  • Good knowledge of MS Office.
  • Team leading skills.
  • Mentoring and motivating skills.
  • Coaching and feedback skills.
  • Positive attitude.
  • Flexibility to work in shifts.
  • Confident.
  • Energetic and enthusiastic.
Job Description

We are seeking an experienced professional to fill the position of Operations Supervisor. As an Operations Supervisor, you will be responsible for supervising and leading a team of associates to meet all service level agreements (SLAs) relative to any and all functions in the department.

You will maintain daily, weekly, and monthly production reports, drive customer experience metrics, and meet all key SLAs and KPIs. Additionally, you will coordinate activities of the department with management to include workflow monitoring, process improvement, training, reporting, and special projects.

You will also provide recommendations for strategies and process improvements to add value to teams and clients, and coordinate with other internal support teams to ensure seamless production by the operations team.

Responsibilities
  • Supervise and lead a team of associates.
  • Maintain production reports.
  • Drive customer experience metrics.
  • Meet all key SLAs and KPIs.
  • Coordinate department activities.
  • Provide recommendations for process improvements.
  • Coordinate with internal support teams.
Skills and Qualifications
  • Excellent analytical and logical skills.
  • Good knowledge of MS Office.
  • Team leading skills.
  • Mentoring and motivating skills.
  • Coaching and feedback skills.
  • Positive attitude.
  • Flexibility to work in shifts.
  • Confident.
  • Energetic and enthusiastic.

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